Customer Experience Management
Ferdinando has been consulting and performing for Ferrari worldwide, engaging both customers and employees.
L'arte di stupire brilliantly embodies the spirit and the work of our Academy, devoted to make the Ferrari customer experience just magical. This book is a manual about engineering wonder, that will allow you to discover some of the secrets we use to make magic an ingredient of our success, and will guide you on new roads to conquer and delight your own customers.Oreste Cappiello, Head of Ferrari Academy